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Train Your CNA & HHA Caregivers For 1 Low Price

Author: Kristina Neu
This program has been approved for Continuing Education for 1.25 total participant hours by NAB/NCERS—Approval #20240804-1.25-A94947-DL
1.25 Hours (1 hour for Florida)
Course Summary
Anger in the workplace is very common and that is not surprising in our fast-paced world. Our work environments are often hectic with deadlines to meet, and often inadequate staff to complete daily tasks. These conditions can lead to feelings of frustration and a loss of control. The requirements of the job do not always match the capabilities, resources, or needs of the workforce. Most everyone feels angry at times; it's part of being human. Anger is a normal, healthy emotion, which we might experience if we feel attacked, deceived, or treated unfairly. Anger can even be beneficial at times. Feeling angry about something can help us identify problems or things that are hurting us, motivate us to create change, achieve our goals, or even move on. Our fight or flight system helps us stay safe and defend ourselves in dangerous situations. When stress becomes a chronic issue or reaches a certain level, the ability to cope becomes more difficult and often leads to anger or even verbal or physical outbursts. This is not a healthy form of anger.
After completing this inservice, the learner will be able to:
  • Describe the causes of anger and identify inappropriate expressions of anger
  • Identify situations that may lead to anger in the workplace
  • Explain ways to manage anger in the workplace and how to apply these skills
Course Syllabus
  • Introduction
  • Is Workplace Anger Really that Common?
  • What Causes Anger?
  • Anger in the Workplace
  • Is it Normal or Dangerous?
  • Inappropriate Expressions of Anger
  • Managing Anger in the Workplace
  • Conclusion
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